Terms and Conditions
Terms of Business
These terms of business should be read in conjunction with the Key Facts about our services document (if one has been issued to you). Together these documents provide important information about these services and the way that we, Joshua Jacob Later Life Limited (referred to in these terms of business as “we”, “us” or the “Introducer Appointed Representative” as the context requires) provide services to you, the client.
Joshua Jacob Later Life Limited is an Introducer Appointed Representative of PRIMIS Mortgage Network. PRIMIS Mortgage Network is a trading name of Advance Mortgage Funding Limited which is authorised and regulated by the Financial Conduct Authority for mortgages, protection insurance and general insurance products.
1.1 Methods of Communication
You agree that you may communicate with us, and we may communicate with you, via telephone (mobile or otherwise including SMS), post, email. For these purposes, our contact details are as follows:
By writing: Ednaston Park, Painters Lane, Ednaston, Derbyshire, DE6 3FA
By email: firstname.lastname@example.org
1.2 Our Services
Full details of the products we recommend to you including, for example, the minimum duration of the product, information on the right to cancel or whether no right to cancel arises, and any other early termination rights and penalties, will be covered in the relevant product disclosure information. This will be supplied to you before you conclude any contract.
Any products we have arranged for you will not be kept under review, however, we will do so if you specifically request this as part of any advisory services provided by us to you.
We confirm that our principal, PRIMIS, maintains Professional Indemnity Insurance with regard to advice provided to you by the Introducer Appointed Representative in respect of any of the following products: equity release transactions; lifetime mortgages.
1.3 Client money
We will not accept client money other than in respect of fees payable to us, for which you will receive an invoice.
1.4 Information provided by you
It is your responsibility to provide complete and accurate information to us, or any provider or lender, at every stage of the relationship. It is important that you ensure all statements that you make to us or any provider or lender, are true and accurate and that you fully disclose all material information when requested to do so.
If you fail to disclose any material information to us or to any provider or lender, this could invalidate your policy or loan or mortgage agreement. We cannot be held responsible for your failing to disclose relevant information when requested to do so.
1.5 Conflicts of interest
Circumstances can arise where we, PRIMIS or one of our other clients has an interest in business being transacted for you. If this happens, or we become aware that our interests, or those of one of our other clients, conflict with your interests, we will write to you and obtain your consent before we carry out your instructions and detail the steps we will take to ensure fair treatment.
1.6 Data protection
You can be assured that we will keep all of your personal information private and confidential, even when you are no longer a client, except where disclosure is made at your request or with your consent, in accordance with these terms of business or where the terms of the Express Consent Form apply. We cannot be held responsible for the information held on your file becoming inaccurate due to a change in your circumstances if you fail to inform us of such changes.
The “Data Controller” for the purposes of the Data Protection Act 2018 (“DPA”) is the Introducer Appointed Representative. The Introducer Appointed Representative will process your personal data to provide you with advice, to progress any application you may choose to make with a product provider or lender, to comply with any regulatory requirement of either PRIMIS and/or the FCA and to market to you in the future in accordance with the terms of the Express Consent Form. Under the terms of the DPA you have the right to view any personal data we may store in relation to you. Please write to us in the first instance outlining your request. Our address is specified in section 1.1 of these terms of business.
You acknowledge and accept the following with regard to the storage and processing of your personal data:
- your personal data will be stored by the Introducer Appointed Representative and its principal, PRIMIS and this data will be held on paper files, and/or computer files for the following periods:
- 5 years: or
- if longer than 5 years, the duration of our relationship with you the client:
- in the course of providing you with advice and/or to ensure the Introducer Appointed Representative and PRIMIS each meet their respective obligations to the FCA regarding the monitoring of the standard of the advice provided to you, some or all of your personal data may be disclosed to (a) product providers, (b) lenders (c) packagers (d) regulators (such as the FCA or the Financial Ombudsman) (e) compliance consultants (f) other PRIMIS Introducer Appointed Representatives or PRIMIS monitoring officials (g) and our professional advisers and consultants, as and when necessary. Such data will be disclosed on a confidential basis and in accordance with the DPA to any such third parties.
- in the unlikely event that the Introducer Appointed Representative is unable to provide services to you and a locum adviser (“Locum”) is engaged to cover such absence to maintain the provision of advice to you, your personal data will be passed to and processed by the Locum.
1.7 Amendment and termination
We reserve the right to amend these terms of business without your consent. In this event, we will notify you in advance of any changes.
Either party has the right to terminate our relationship at any time without penalty. Notice of this termination should be provided in writing, as this will ensure that no confusion arises between us. We will, however, accept oral instructions, which we will then confirm to you in writing. Written instructions to terminate our business relationship may be given to us at any time by either party, however, where we have undertaken work on your behalf for which a fee is due, we reserve the right to charge you that fee. Termination will not affect any transactions we have already arranged for you or are in the process of arranging.